Job Details

Client Service Associate

IHS Markit is seeking a Client Service Analyst to sit in our Kuala Lumpur office and support clients on our Debtdomain platform. You will have an opportunity to collaborate with colleagues across business lines and global regions. This is an exciting opening for anyone eager to learn about finance, banking and high-technology.

Debtdomain is a Web-based system used daily by thousands of bankers, salespeople and investors who are active in the global loan syndication market. Debtdomain combines CRM and bookbuilding features to track and manage deal opportunities, with secure datarooms that enable sell-side banks to transmit highly confidential information to potential investors.

Personal Competencies:

• Work with a global team of Service Analysts responsible for front-line client services on the Debtdomain platform
• Excellent communication skills, both verbal and written forms
• Support duties for the Debtdomain client service team
• Build & maintain strong customer relationships and provide outstanding client service, including onsite client coverage, training and support, where applicable.
• The ability to prioritize tasks, adhere to deadlines and escalate urgent matters to management;
• Capture and channel user feedback to the management team in order to facilitate the continuous improvement of our products and services.
• Ad hoc duties and requests as required by the business.
• Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team.
• Escalate technical issues and liaise with product and development teamwork
• Be self-motivated, take initiative, and welcome the challenge of problem solving
• Strong organizational skills and ability to multi-task projects of short, medium, and long-term time ranges
• Collaborate and work well within multiple organizational and functional departments
• Proficient in Microsoft Excel, Word, Outlook and PowerPoint
• Ability to work in a tightly knit regional and global loans team

Education and experience:

• Bachelor's Degree preferred
• Experience within the financial industry would be preferred, but not a requirement
• Excellent written, spoken and verbal communication skills, including strong interpersonal skills and articulate phone presence

Commercial awareness

• Ability to think laterally and analyze and question processes
• Proficient in MS office
• Team player
• Ability to identify and escalate issues or concerns
• Excellent prioritization, organizational and time management skills a requirement
• Eager to learn with strong analytical and problem-solving abilities
• Great organizational skills is a requirement
• Must be able handle stressful customer situations with patience and poise
• Proficient PC skills, especially in Microsoft Word and Excel.
• Demonstrated knowledge and experience in working with internet-based applications
• Ability to review processes and suggest improvements

Personal impact

• The candidate must be a self-starter, able to take on multiple tasks at a time, hardworking, efficient with good analytical skills.
• Mature and independent. Able to work effectively with minimal supervision
• Ability to adapt quickly to changes in workflow and work effectively in a dynamic environment
• Possess a practical approach to problem solving
• Strong team ethic a requirement

Communication

Must demonstrate superior communication skills and is expected to interact professionally across business units within the company and to our client base. Mandarin or Cantonese speaker preferred.

Teamwork

Being a team player is a vital aspect of the position, and it is expected that the candidate will work well individually, as well as in a global team environment coordinating well within team products Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.


Other details
Position Type - Permanent
Reference - 15446082
Sales & Marketing - n/a
Information Services - n/a
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