Job Details

Head of APAC Professional Services

S&P Global Market Intelligence

The Role: Head of Professional Services

The Team:

Professional Services team for Software Solutions is a global team of knowledgeable and enthusiastic consultants with wide range of skills and capabilities.

We manage, execute, deliver, or support both the initial and add-on implementations of ThinkFolio, iLEVEL, EDM, WSO, EDM Warehouse and SNL Banker. We use our extensive project experience to help establish our customers what their target operating model is and define suitable solution workflows to support it. This allows us to add value at every step of the organizational transformation. We look at the business processes the solution supports; considering areas of focus related to system performance or new business requirements; and doing health checks of the system configuration.

Every year, this this allows us to deliver hundreds of successful client engagements spanning multiple segments and industry verticals.

The Impact:

Head of PS for APAC will be responsible for the delivery of all customer projects and other Professional Services engagements across all practices and customer segments in APAC region.

The successful candidate will own and be accountable for driving PS revenue growth, ensuring delivery of quality services for all consulting engagements and services for Software Solutions across all verticals and customer segments.

This role will also work closely with the Sales and Client Management teams in APAC region to help identify and/or close services opportunities across both new and existing customers, and to partner with other Solutions Professional Services teams.

What's in it for you:

The role will give you the opportunity to lead by example and have a strong ability to motivate and inspire the team for success. You will have the opportunity to partner with the other leaders across Software Solutions, to ensure optimal implementation and project outcomes for our client base with a focus on continuous improvement.

As a leader in Professional Services team in the APAC region, you will also help define and shape the PS strategy and will have the opportunity to work in a fast-paced, team-based environment and to move seamlessly between multiple implementations and changing client requirements. Additionally, you will be a member of extended APAC Solutions leadership team, helping us drive the growth in the region.

Responsibilities:

• Drive revenue growth, meet and exceed Professional Services revenue objective for APAC region.
• Ensure optimal implementation and project outcomes with a focus on continuous improvement.
• Be responsible and accountable for the full lifecycle of Professional services for the APAC region and ensure close collaboration an alignment with global best practices.
• Be responsible for successful project delivery for APAC region, making sure projects and other engagements are on track (time, scope, budget), and deliver value to customers
• Leading, managing, developing, mentoring, and motivating team members, as well as manager the talent sourcing strategy for the region.
• Collaborate globally to continuously improve implementation methodologies and procedures such as estimating, scoping, quality assurance reviews, and reengineering to deliver cost effective and efficient customer engagements.
• Be the escalation point in facilitating issues and resolution and represent Professional services at Steering Committee meetings.

What We're Looking For:

• A vibrant, energetic and proactive leader with 8+ years' experience in managing global distributed professional services teams; strong experience in project management, analysis, system flows and business architecture to lead and provide oversight of client implementations.
• Understanding of team collaboration, mission, vision and goals as a facilitator for progressive team environments
• Experienced leader, able to flex leadership style to suit the customer or project situation required
• 10+ years of leading Professional Services teams/organisations
• Strong communication skills required to present to various levels of an organisation from C-level to developer, discussing strategic objectives and delivering solutions across a wide array of requirements
• An ability to make decisions effectively and have the tougher conversations sometimes required to keep a project on track, address escalations and mitigate risks.
• Understanding of the EDM, EDM Warehouse, ThinkFolio, iLEVEL, WSO and SNL Banker product functionality and delivery of projects related to these products would be an advantage.
• Experience integrating with other industry software providers to promote platform interoperability.

S&P Global Grade ( relevant for internal applicants only ): 14

The Location: Singapore, Sydney, Hyderabad, Noida or Hong Kong

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

#LI-CC2 Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.


Other details
Position Type - Permanent
Reference - 15475435
Global Custody - Client Services
Information Services - n/a
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