Job Details

Business Implementation Manager - Global Transaction Services (GTS)

Business Function
Global Transaction Services (GTS) comprises of Cash & Trade, Securities Services and Fiduciary Services. In an increasingly borderless world marked by burgeoning trade flow, expertise in trade finance services is an invaluable asset. With cash the lifeblood of every company, so too, is a good understanding of how to manage these cashflows. Trade Finance, together with Cash Management, is the mainstay of GTS, and is extended to SME and corporate clients for their local and cross-border financial transaction needs.
Job Purpose

The implementation manager is required to manage and lead clients in the end to end implementation of GTS products, and to ensure that the GTS solution is successfully and seamlessly delivered.
Key Accountabilities

• Lead and manage the end to end Implementation of GTS solutions (Cash Management, Trade Finance, Supply Chain) in a consistent and timely manner
• Be the single point of contact to client throughout the implementation process and coordinate the implementation activities internally with various stakeholders (Sales, RM, Product, Legal, Operations, Technology)
• Adopt a consultative approach in understanding client's As-Is state and map out the necessary tasks required for a smooth transition / implementation journey
• Manage escalations and resolve project issues effectively and in a timely manner
• Conduct post implementation surveys / reviews
• Participate in Sales / RFP opportunities

• Lead and manage the end to end Implementation process in a consistent and timely manner, coordinate the following activities with clients and internal stakeholders:
  • Project Planning
  • Documentation
  • System testing and setups
  • Production deployment
  • Live verification
  • Handover to Business Care
• Manage Project Timeline effectively through
  • Regular project reporting to ensure milestones are met on time
  • Prompt resolution of issues
• Perform file testing and training for clients integrating with IDEAL eBanking
• Proactively engage and support the client to achieve greater client satisfaction in the overall implementation process.

• At least 5 years of relevant experience
• Strong Project Management skills
• Good knowledge and understanding of GTS products (Cash Management / Trade Finance / Supply Chain Financing) would be of advantage
• Effective and concise communicator, both verbal and written, ability to interact with stakeholders of different levels of seniority
• Customer orientated, ability to anticipate client needs, demonstrates initiative and pro-activeness
• Willingness to learn
• Ability to adapt to a changing environment
• Excellent team player with strong interpersonal skills
• Post Graduate Degree is preferred

• General knowledge of client's ERP systems. In-depth technical knowledge is not required.